Wyoming Machinery Company

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EEO Notice

Wyoming Machinery Company is an Equal Employment Opportunity (EEO) Employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran  status, or any other status protected by state or federal law.

WMC EEO Policy

Accommodation Requests

If you are unable or limited in your ability to use our career website as a result of a physical or mental impairment, you can request reasonable accommodations by contacting a Wyoming Machinery Company Human Resources representative by email (humanresources@wyomingcat.com) or by phone at 1-307-472-1000.  Please reference “Application Accommodation” in the subject line if emailing, and include the position name and location. We will contact you within 72 business hours of receipt to discuss your requested accommodation. Information regarding a requested accommodation will only be shared with those individuals who have a specific need to know. 

E-Verify
Wyoming Machinery Company Participates in E-Verify.  Review the following for more information on this program: (these link to an external site)

Testing Requirements

Wyoming Machinery Company is a drug and alcohol free employer. All employees are subject to pre-employment, post-accident, and random drug and alcohol testing.  In addition, some positions may require physical ability testing.


Service Writer

Department: Service
Location: Rock Springs, WY

                                           WYOMING MACHINERY COMPANY

                                         JOB DESCRIPTION: SERVICE WRITER

 LOCATION :     Rock Springs, WY

GENERAL PURPOSE

Facilitates coordination of maintenance repairs and supports the daily operations of the Service Department.

ESSENTIAL DUTIES/RESPONSIBILITIES 

Opens work orders and segments via the DBS system; manages Field Service and Shop work orders; reviews work orders and verifies completion of service reports prior to handing off to the dispatcher for approval; works with the service operations manager, field supervisor, field dispatcher, and gas engine dispatcher to close revenue work orders; monitors and reports on the work in process for all areas of the Rock Springs Service Department; interacts with customers to obtain purchase orders and provide information. 

OTHER DUTIES/RESPONSIBILITIES

Answers telephone and transfers calls; distributes mail; files and maintains records; assists with time card entry; creates memos, letters, and spreadsheets as needed; may be involved in special projects such as capital budget layout or operating statement coding; other duties as assigned.

JOB QUALIFICATIONS 

KNOWLEDGE, SKILL AND ABILITY 

Ability to speak, read, write, and understand English; proficient in use of a desktop computer, including Microsoft Office products; some knowledge of database applications; ability to work with customers in a professional manner and develop/maintain relationships.

EDUCATION OR FORMAL TRAINING 

High school diploma or equivalent required.

EXPERIENCE 

Prior experience performing duties of a service writer in a similar field desired; prior experience performing administrative functions desired.

MATERIAL AND EQUIPMENT DIRECTLY USED 

Personal computer, including dealer AS400 program and related software; e-mail; files and paperwork; general office equipment including a calculator, multi-line phone system, and muti-function fax/copy/scanner/printer.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES 

    Office environment; quiet to moderate noise level

    Frequent sitting for long periods using a computer

    Frequent use of hands for simple grasping, pushing, pulling, and writing and typing

    Overtime and varying schedules may be required

Wyoming Machinery Company is an Equal Opportunity Employer, Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity.  

 

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